Pet Sleepovers at Jollytails Resort
We are delighted to offer overnight boarding for your pooch. If you are interested in boarding with us, please fill out our Boarding Request form. Click “Make a Reservation” in the top right of this page to get started. Read on for more information about sleepovers at Jollytails Resort.
The Jollytails Resort Difference
Jollytails Resort is a social environment for social dogs. All dogs spend most of their days in group settings playing and interacting with other dogs. Playtime is fully supervised by staff, and our facility is occupied 24/7 by an on-site staff member. This means your beloved pet will not spend any time unattended.
Where does my dog sleep?
Jollytails Resort has several different sleeping arrangements for overnight guests including kennels, and crates. Staff select sleeping arrangements based on size (a larger dog has priority over a smaller dog for a kennel) and on where your dog is most comfortable. We very much appreciate insight about your dog’s sleeping habits; for example, if your dog always sleeps in a crate at home then it makes sense for us to continue that at Jollytails Resort.
Does my dog have to be an existing Jollytails client to board?
It is not necessary to be an existing Jollytails client. Before boarding at the resort, your pooch must complete our daycare social assessment and should attend daycare at least once within three months before a boarding stay at Jollytails Resort. If it has been over three months since we have seen your dog, we will require a reassessment prior to boarding. This helps your pup remain familiar with our facility, staff, and routine between boarding stays.
How far in advance should I book my dog’s visit?
Reservations are required for all boarding stays. We recommend making your reservations as early as possible to guarantee space for your pup.
New clients who have not previously stayed at Jollytails Resort are encouraged to make reservations at least two weeks in advance. This will allow time for a social assessment visit for your pup.
Unfortunately, in most cases we are unable to accommodate last minute and same days reservations for dogs who have not had an assessment visit at Jollytails. Due to staffing requirements for these visits, additional fees may apply for last-minute assessment appointments.
If my dog is currently a client at another Jollytails location, do I need to provide a new assessment form?
Yes. Jollytails Resort does not have access to client information at other Jollytails locations. A new assessment form enables us to create your account at Jollytails Resort and provides us with important, up to date information about your dog. Next steps are determined on a case-by-case basis.
Are daycare credits transferable between Jollytails Resort and other Jollytails locations?
Jollytails Resort does not have access to customer packages or loyalty information from other Jollytails locations. However, all package discounts and loyalty programs are still available to be purchased from Jollytails Resort.
My dog doesn't get along with other dogs - can you still board them?
Although we offer separate kennels for sleeping, we focus primarily on social activity for dogs. Guests spend their daytime in group play and interaction throughout the day. If your dog does not get along with other dogs, an in-home boarding arrangement may be the best option for you.
Does my dog need to be spayed/neutered to attend Jollytails Resort? What vaccinations are required?
To stay and play at Jollytails, dogs must be over 16 weeks of age and spayed or neutered (if at least 6 months old). You must provide proof of core vaccines (DHLPP - Distemper, Hepatitis, Leptospirosis, Parvovirus and Parainfluenza as well as Rabies) and a yearly vaccine for Bordetella (canine cough). Your dog must be flea and tick free and must pass our daycare assessment.
What are your drop-off/pick up time deadlines?
You can drop off your pup any time during normal business hours (Monday - Friday, 6:30 AM - 7:30 PM; Saturday - Sunday 9:00 AM - 6:00 PM). It is recommended that overnight guests be dropped off by 1:00 PM on the day their boarding begins. If you are unable to drop your pet off by 1:00 PM, please let us know. Due to the busy daycare check-out time on weekdays between 5:00 PM and 6:00 PM, there may be a short wait to get you checked in during these hours.
We are open for reserved boarding pick-up and drop-off 365 days a year. Holidays will impact hours and procedures for pick-up and drop-off. Please ask us for more information for pick-up and drop-off procedures during holidays.
The overnight boarding fee includes daycare for the duration of your pup’s stay, including their departure day, until 2:00pm. Pick-ups after 2:00pm will incur additional daycare fees, as per our price list.
What do I need to bring?
If your pet has a favourite bed or blanket, you are welcome to bring it along. You should also ensure that your dog has enough of their usual food for their stay at the resort. If your pup eats a type of food that we sell at the Resort, you can purchase a bag here for their stay. The resort has a dedicated food preparation area that is equipped with a fridge and freezer for raw or other perishable food.
What is the latest I can pick up my dog?
You can come in anytime during our regular business hours when our front store is staffed. Please note that we are open for boarding pick-up and drop-off 365 days a year. Holidays will impact hours and procedures for pick-up and drop-off. Please ask us for more information for pick-up and drop-off procedures during holidays.
If you are staffed 24/7, why am I limited to regular business hours to drop off or pick up my dog?
Outside of business hours, Jollytails Resort staff are busy attending to the dogs who are spending the night at the resort. In order to give guests the most attention, resort staff are not able to accommodate pick-up outside of the regular hours. If there is a special circumstance, or emergency, please let us know and we will do our best to make arrangements.
What happens if my dog gets sick?
Our first priority is the health and safety of your dog. If at any time our staff feel that your dog requires emergency veterinary care, we will attempt to contact you. If we are unable to reach you or your emergency contact, or if your dog appears to be in immediate distress, we will bring your dog to a veterinary hospital for treatment.
My dog has special feeding/medication requirements. Can you administer my dog's medications?
Under most circumstances, yes. Please don’t hesitate to ask us about any special requirements for your pet.
How will I know how my pet is doing?
We send daily report cards by email, letting you know how your dog is doing. Our clients love these updates! The report card includes information on behaviour, play, and other activity. Please note that on Sundays and holidays, you may not receive a report card. You are welcome to contact us to check in on your pup at any time. Our staff will get back to you as quickly as possible.
How do I book?
New and existing clients can click “Make a Reservation” above and follow the prompts.
Deposits and Cancellations
The following deposit and cancellation policy applies to bookings of three days or greater, as well as to all bookings during these peak periods:
· February Break
· March Break
· Easter Weekend
· Summer Season (June 1 – August 31)
· Holiday Season (December 15 – January 3)
The boarding deposit is equivalent to one night’s stay (currently $54 plus HST for one pet). Cancellations received seven or more days in advance are eligible for a full refund or credit for future use. Deposits are non-refundable for no-shows and for cancellations later than seven days in advance.
Deposits during the periods above are non-refundable in the event of cancellation. Bookings for periods of greater than two weeks may require a deposit of 25% of the total. Please contact us for details.
Early boarding departures may be subject to an early departure charge equal to 50% of the remainder of the stay.
Our deposit and cancellation policy is subject to change without notice. We will confirm any deposit requirements at the time that you make your reservation.
Here is a breakdown of what is included in your overnight boarding rate
One full day of daycare on check-in day (a $30 value) as well as daycare during each full day of their stay.
An extended, partial day of daycare on check-out day (your dog can stay up to 2 PM at no additional charge, a $20 value)
A complementary doggy fragrance spritz (upon request) on check-out
Your pup’s own, private sleeping space in a facility that is staffed 24-hours by a real, live person who is on-site to give lots of ear scratches and bedtime snacks (if allowed 😊). 24/7 staffing allows us to make sure that your pup is as comfortable as possible for their rest time.
As always, we accommodate any special feeding instructions or diets with owner-provided food (raw, frozen, kibble, fresh – our special doggy kitchen can prepare any meal you bring!). We are also able to administer most medications as directed by you when you check in your pup for their stay. We will review all feeding and medication instructions with you on check-in to ensure we have all the details correct.
Lots of fun with their daycare pals during the day in our spacious, climate controlled indoor and outdoor space, supervised by our experienced staff. Dogs always have access to fresh water, comfortable places to relax and lots of lovins from the hoomans.
Jollytails Resort and Jollytails are the biggest, most popular dog care facilities in Halifax - offering daycare, boarding, grooming, boutique retail, high-quality dry and raw food as well as training at four facilities in HRM. We are true Nova Scotia companies and are 100% locally owned. We employee more than 50 staff across our locations. For more information about Jollytails Resort please visit www.jollytailsresort.ca.
Jollytails Resort Overnight Boarding Rates
One Dog
$54 +HST per night
Two Dogs
$98 +HST per night
Three Dogs
$130 +HST per night
Extended Stay Discounts will now be applicable for stays of 10 consecutive nights or more! Please contact us for more details about our extended stay offers.